Shipping, Returns & Exchanges
An email notification with tracking information will be sent when the order is complete and shipped. Following the tracking and estimated delivery will be the most accurate determine a packages arrival. See proudction times before your order ships, above under "Orders" FAQ.
Disclaimer: Once shipped, the item is no longer in our control, and we are not responsible for loss or other issues caused by the postal service. For Domestic shipments over $1000 that are fully insured, a claim can be filed. Please contact us asap if there are shipping or delivery discrepancies, and we will assist you to the best of our abilities.
If you have a certain deadline and need a rush order, please contact us and we will accommodate it, if we can, for a small rush fee.
If you’d like to request an alternative shipping method (FedEx), please contact us.
Domestic orders under $1000 receive free shipping via USPS Priority Mail (3-5 business day delivery), tracked with delivery confirmation. Orders over $1000 will receive free UPS 2nd day delivery, insured with signature required, and a phone number is requested for address confirmation.
For orders under $1000, customers may upgrade to USPS Priority Mail Express (1-2 business days) or to UPS 2nd day for a small fee. Please note that upgrading your shipping does not expedite the production time, only the shipping method. If you would like to request a rush order, please contact us and a small rush fee will apply depending on the piece.
If you prefer FedEx as your carrier, please contact us and we will be happy to ship FedEx (small rate differences may apply).
For approved countries, international orders will be shipped via USPS Priority International Mail. We are currently NOT shipping to the EU given new VAT rules; we apologize for any inconvenience. Insurance is not available for international shipments. Depending on the country, delivery time is approximately 6-10 business days. Any customs fees, duties, or taxes are the customer's responsibility upon receipt. In following USPS international shipping regulations, jewelry (ie. precious metals and stones) cannot be shipped to certain countries. Please check your country's prohibited or restricted items here before purchasing. If a purchase is made and addressed to a country where jewelry is a prohibited item, we unfortunately will not be able to process your order, and will have to cancel your order and refund your payment.
To avoid confusion, please contact us prior to placing your order if you have questions regarding an international shipment.
We want you to love our jewelry! If for any reason you are unsatisfied with your item and would like a refund or exchange, please email email@example.com or contact us here within 7 business days of receipt. The item must be in its original, unworn condition for refunds and exchanges to be honored. Once we have replied with approval for your refund or exchange, the item should be packaged carefully (preferably in a small box, as it was delivered) and shipped back within 14 business days from delivery receipt (tracked and insured). Return shipping is the customer’s responsibility. Shipping fees are non-refundable.
Production time is 5-7 business days. Ready to Ship items will ship within 1-2 business days. See Shipping & Returns FAQ below for shipping information.
Yes! We are proud to partner with Affirm as a pay-over-time purchasing option. We want you to be comfortable buying the piece you’ve been coveting! See Affirm’s terms and conditions for more information.
If we can accommodate the expedited production time, we will for a small fee, depending on the piece and its availability. Contact us for a rush quote. See Shipping & Returns for shipping times and/or expediting shipping as well.
If you would like to cancel an order, please contact us within 48 hours of purchase. Most collection pieces are made to order with an average production time of 5-7 business days, however pieces that are in stock ship within 1-2 business days. Once an order has shipped, it cannot be cancelled, but instead would need to be Returned or Exchanged, adhering to those policies.
Let’s fix that! For the most accurate sizing, we recommend you get sized at a local jewelry store. If you’re going for a wide band or stacking set, be sure to let them know so they can use a wide ring gauge, or direct you best. Otherwise, find our plastic ring sizer listing here and size yourself at home! See directions in listing.
If it is a Jen Leddy Studios ring, whether purchased directly from us or through one of our gallery partners, 100% YES! We do not resize any other jewelry than our own at this time.
If it is a Jen Leddy Studios piece of jewelry, whether purchased directly from us or through one of our gallery partners, 100% YES! We do not repair any other jewelry than our own at this time.
We do not offer wedding bands in sterling silver unless specifically requested, and after accepting our disclaimer. The reason is that sterling silver is a very soft and malleable metal. It scratches, dents, and tarnishes over time. We believe wedding bands should last a lifetime, if not many generations, and unfortunately sterling silver just doesn’t stand that test of time the way gold and platinum do.
Yes! We will happily make adjustments to any production piece. Shorten a chain, add another jump ring to a chain for more versatility, swap out a gemstone or diamond, change metals, or select a different finish. Just ask and will supply a quote if there is an up-charge associated with change. For fully Custom projects see our Custom FAQ section below or visit our Custom page.
Of course! All purchases come carefully wrapped in our thoughtfully selected packaging, boxed with a ribbon, ready for gifting. All orders ship with only a packing slip, no prices listed.
Please do! Before proceeding to the checkout, enter your desired note in the “Notes” box. We will be sure to include it on a hand-written note card.
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